Job Description
Job Title: Front-of-House Manager – 30hop American Kitchen and Bar – Coralville, IA
Company Overview:
30hop is a Midwest-based, upscale casual, full-service American bar and kitchen with six locations across Iowa, Nebraska, Kansas, and Missouri. Each location offers bold flavors, craft beers, and a vibrant atmosphere where guests feel at home. Learn more about our locations, menu, and culture at www.30hop.com.
Job Summary:
The Front-of-House Manager (FOH Manager) oversees daily FOH operations, ensuring fast, friendly, and high-quality guest experiences. The FOH Manager leads, coaches, and develops FOH staff while maintaining operational standards, guest satisfaction, and overall restaurant success.
Compensation:
- Starting pay: $25/hour, commensurate with experience
- Full-time position with weekend availability required
Full-time Benefits: Available for all full-time employees who work on average 30 hours per week or more.
- Paid Time Off- 2 weeks (10 days) of PTO and up based on tenure
- Medical Coverage Options- 30hop Group pays 50% of the medical premium
- Dental & Vision Coverage options
Part-time & Full-time Benefits:
- Guest Discounts- 25% off for you and up to 7 guests!
- Employee Assistance Program- 6 free counseling sessions per issue, per year!
- Craft Concepts Restaurant discounts to over 25 locations in Iowa, Omaha, Kansas City and Missouri areas!- 25% off for you and up to 1 guest, Sunday-Thursday.
- Employee appreciation party. We throw a party for our staff!
Key Responsibilities:
- Lead FOH pre-shift meetings and staff briefings
- Manage daily FOH operations including hosts, servers, and bartenders
- Coach, train, and develop FOH staff to ensure excellent service standards
- Monitor team productivity, guest satisfaction, and adherence to 30hop standards
- Step in as needed for FOH roles including hosting, bartending, serving, and expo
- Track and report facility or equipment issues to AGM or GM
- Engage guests, resolve complaints, and create exceptional experiences
- Ensure compliance with health, safety, and food handling standards
- Other duties assigned
Requirements:
- Minimum 2 years of restaurant FOH management or supervisory experience
- Must be 21 years or older
- ServSafe certification required within 30 days of hire
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 40 lbs
- Strong communication, leadership, and organizational skills
- Flexibility to work evenings, weekends, and holidays
Skills and Competencies:
- Leadership and team management
- Guest service excellence
- Problem-solving and conflict resolution
- Time management and multitasking
- Knowledge of restaurant operations and standards
Equal Opportunity Employer:
30hop is an Equal Employment Opportunity Employer and values diversity in the workplace.